Как пользоваться убером такси через телефон

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   Перейдите на официальный сайт Uber. Uber — это международная компания, созданная в Америке, позволяющая зарезервировать личного водителя в любом из городов, в которых работает приложение. Откройте страницу Uber в браузере uber.com.

   • Вы также можете зарегистрироваться через приложение Uber на телефоне.

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   Нажмите на ссылку «Регистрация» под надписью «Пользуйтесь Uber». Если вы используете это приложение впервые, вам необходимо создать новый аккаунт. Для работы с этим приложением понадобится кредитная карта или аккаунт PayPal.

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   Заполните поля Имя и Фамилия. Имя будет предоставлено водителям для того, чтобы, прибыв на место назначения, они могли убедиться, что везут правильного пассажира. Фамилия не разглашается.

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   Введите номер телефона. Эта информация необходима водителям, чтобы уточнять информацию о вашем местоположении, в случае, если они не могут вас найти. Номер телефона также можно использовать для входа в аккаунт Uber.

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   Введите свою электронную почту. Для создания аккаунта и получения квитанций добавьте адрес своей действующей электронной почты.

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   Создайте пароль. Он будет использован для входа в аккаунт Uber.

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   Добавьте промо код (если таковой имеется). Вы можете ввести промо код друга, который уже использует это приложение, тогда вы оба получите скидку 300 рублей (публикация личных промо кодов запрещена, так как противоречит политике конфиденциальности компании, и ваш кредитный счет Uber будет аннулирован). Если вы не получили код от друга, рекомендуем посетить официальный сайт Uber, где вы сможете найти промо коды.

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   Прочтите условия и политику конфиденциальности. Перед началом работы с приложением, убедитесь, что вы согласны с политикой конфиденциальности и условиями работы компании Uber.

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   Нажмите на кнопку «Регистрация». Новый аккаунт будет создан, и вы получите подтверждающее письмо на электронную почту, указанную ранее. Теперь вы можете использовать приложение Uber.

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   Нажмите на иконку приложения Uber на телефоне. Войдите в свой аккаунт, если вы еще этого не сделали.

   • Если у вас нет мобильного приложения Uber, его можно скачать в App Store для IPhone или Play Store на Android.

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   Нажмите “Куда?” и введите место назначения. Выберите вашу локацию в появившейся строке поиска.

   • Если ваши контакты синхронизированы с приложением Uber, вы сможете отметить адрес своего друга, как место назначения. Вашему контакту будет отправлен запрос на подтверждение. Получив положительный ответ, водитель доставит вас прямиком к нему.

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   Выберите тип автомобиля. В разных городах представлены различные версии сервиса Uber. Обычно можно выбрать Uber X, Uber XL, UberPool, Select и другие доступные варианты. Проведите пальцем слева направо, чтобы ознакомиться с предлагаемыми автомобилями, приблизительным временем ожидания и стоимостью поездки.

   • uberPOOL — сервис, который позволяет разделить вашу поездку с незнакомцами, что значительно снижает стоимость услуги. Доступен не во всех городах.
   • uberX — самая распространенная и популярная версия, при которой вам предоставляется водитель и до 4 пассажирских мест в автомобиле.
   • Select — обслуживание производится более дорогими автомобилями, чем UberX.
   • Black — на место назначения будет отправлена машина представительского класса с 4 пассажирскими местами ( только иномарки E и S классов не старше 3-х лет с опытными водителями). В основном автомобили типа BMW 5 или 7, Mercedes E или S, Audi A6 или A8).
   • XL — предоставляется автомобиль больших размеров с 6 пассажирскими местами.
   • SUV — вас будет ждать внедорожник представительского класса с 6 пассажирскими местами.
   • ASSIST — сервис, предназначенный для людей с ограниченными возможностям.
   • WAV — автомобили, используемые в данной версии Uber, оборудованы специальными лифтами и пандусами для транспорта инвалидов.

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   Укажите количество необходимых мест (UberPool). Если вы выбрали версию UberPool, вы можете указать одно или два пассажирских места. Если в вашей компании более 2 человек, следует заказать UberX.

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   Ознакомьтесь с приблизительной стоимостью. Под каждым типом автомобиля отображается ориентировочная стоимость поездки на данный момент, цена варьируется от тарифов выбранного сервиса и степени загруженности дорог. Сумма, указанная при заказе автомобиля, точно соответствует тарифу, который вы заплатите в конце поездки.

   • Приблизительная стоимость доступна не для всех автомобилей. Некоторые версии с определенными машинами предоставляют лишь общую информацию по тарифам.^[1]
     
   • Тарифы Uber основаны на двух показателях: потраченное на поездку время и дистанция. В зависимости от скорости автомобиля производится расчет (если автомобиль движется со скоростью 18 км/ч, то вы будете платить поминутно, а если вы едете со скоростью более 18 км/ч, то оплата происходит за километраж). Вы также будете должны заплатить за подачу автомобиля, эта сумма зависит от вашего местоположения. Стоимость поездок в разных городах существенно отличается. Проверить ее можно заранее (на сайте Uber) или воспользоваться онлайн приложением для расчета стоимости поездки. Во всех городах существует минимальная стоимость поездки.

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   Нажмите «Заказать Uber». У вас отобразится запрос на подтверждение вашего местоположения.

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   Подтвердите локацию. Приложение Uber использует данные геолокации телефона для определения местоположения. Вы можете указать точку на карте, куда бы вы хотели, чтобы подъехал водитель.

   • Нажмите «Подтвердить местоположение» и разместите заказ.
   • Вам будет предложено наиболее удобное место, куда сможет подъехать автомобиль.

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   Ожидайте водителя в точно указанной точке вашей поездки. Не возвращайтесь обратно, если автомобиль еще не подъехал к месту назначения и не уходите далеко, так как в этом случае, водитель не будет знать, где вы находитесь, и вы оба потеряете время, чтобы найти друг друга. В приложении отображается приблизительное время ожидания автомобиля. Если все водители заняты, повторите запрос через несколько минут, скорее всего, появится доступная машина для вашей поездки.

   • Приложение Uber предоставляет номер телефона водителя, если у вас есть определенные запросы для поездки.
   • При отмене поездки более, чем через 5 минут после заказа, с вашего счета будет списана комиссия в размере 99 рублей за потраченное время водителя.
   • Приблизительное время ожидания автомобиля зависит от города, загруженности дорог и времени суток, когда вы размещаете заказ.

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   Оплатите поездку. Все платежи обрабатываются автоматически сервисом Uber и зависят от вашего способа оплаты, указанного при размещении заказа. Вы можете использовать кредитную или дебетовую карту, аккаунт PayPal, Android или Apple Pay или использовать другие методы оплаты, доступные в вашей стране.

   • Чаевые для водителей Uber не обязательны, но приветствуются. Обратите внимание, что во всех сервиcах Uber в конечную стоимость поездки не входит процент чаевых за исключением Uber TAXI.^[2]
     
   • Вы можете изменить сумму чаевых для водителя (вместо изначально установленного порога 20% от стоимости поездки). На официальном сайте Uber войдите в аккаунт и откройте раздел «Оплата», чтобы изменить этот раздел.

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    Оцените поездку. Вам будет предложено оценить поездку после ее завершения. Имейте в виду, что оценка 4 звезды и ниже понизит рейтинг водителя, и в следующей поездке будет доступно меньшее количество водителей. Uber оценивает лишь 5 звездный рейтинг, как положительный.

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• Можно отменить заказ, смахнув наверх информацию о водителе, а затем нажать «Отменить поездку». Рекомендуем отменять заказ не позднее, чем через 5 минут после его размещения, чтобы не платить комиссию в размере 99 рублей.
• Водители UberTAXI не работают исключительно c компанией Uber, однако платят комиссию с каждой поездки.
• Стоит учитывать, что при заказе опции UberPool, расчетное время прибытия в назначенный пункт увеличивается, так как, вероятнее всего, водитель сначала отвезет других пассажиров. Вы не сможете выбирать, в каком порядке водитель осуществит заказ. Также в этом варианте сервиса Uber водитель зарабатывает меньше. Мы не рекомендуем данную опцию, если вы в поиске идеального сервиса. Не забывайте, что с UberPool вы не сможете управлять своей поездкой, водитель будет сам определять удобный маршрут.
• Чаевые в опции UberTAXI включены в конечную стоимость заказа и составляют 20 % от стоимости поездки, но при вызове UberX, UberBlack или UberSUV чаевые не включаются в счет.
• Список городов, в которых работает Uber на данный момент, можно найти на этой странице: https://www.uber.com/ru/cities/

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• Будьте осторожны при использовании сервиса Uber, так как приложение не гарантирует безопасности пассажиров.

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1. 

   1

   Open the Uber app on your phone or tablet. Look for the black-and-white icon that says «Uber» on your home screen (iPhone/iPad) or in your app drawer (Android).

   • If you haven’t yet downloaded the app, you can do so now for free from the App Store (iPhone/iPad) or Play Store (Android).
   • If you’re using a computer, you can sign up for Uber by visiting https://www.uber.com/. Just click the Sign up link at the top-right corner of the page, click Sign up to ride, and then follow the on-screen instructions.

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   2

   Enter your mobile phone number and tap the arrow. Uber will send you an SMS message containing a verification code.

   • If you’d prefer to sign up using your Facebook or Google account, tap Or connect using a social account at the bottom instead, sign in, and then follow the on-screen instructions.

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   Enter the confirmation code. Once your phone number is confirmed, you’ll be able to continue setting up your account.^[1]
   

   • If you’ve already signed in to Uber using this account, you’ll now be signed in and ready to use the app.

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   Enter your email address. You’ll need to enter a valid email address to create an account and receive Uber receipts. Tap the arrow after entering your address to continue.

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   Create a password. Your password should be at least 8 characters long. Once the password is accepted, tap the arrow to continue.

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   Enter your name. Your first name will be provided to drivers when they head to pick you up so that they can confirm they have the right person. Your last name will remain private. Enter both into the provided blanks and tap the arrow.

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   Review the Terms of Use and Privacy Policy. Links to both documents appear on this screen. Signing up for Uber confirms that you agree with the terms presented in both documents. Tap the arrow after reading these documents to confirm that you agree.

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   Select a payment method. Credit/debit cards are accepted worldwide. If you have an Uber gift card, you can select that option to apply its value to your account. PayPal, Venmo, and various other digital wallet options are available in some locations.

   • You can tap Skip at the top-right corner if you want to enter this info later.

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   Enter your payment details and tap the arrow. If you’re signing up with a card, enter the requested details from the card. If you’re signing up with PayPal, Venmo, or another option, follow the on-screen instructions to confirm your details now. Once you’re finished, you can book your first ride.

   • See How to Change Your Uber Payment Details to learn how to edit your payment methods in the future.
   • You can access all of your Uber settings, including your payment information, by tapping the menu at the top-left corner of the app.

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1. 

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   Open the Uber app on your phone or tablet. It’s the black icon on your home screen (iPhone/iPad) or in your app drawer (Android) that says «Uber» in white letters. Uber will open up to a map displaying your current location.

   • If you don’t have a mobile phone or tablet, you can book rides with your computer. Navigate here and log in with your account. The remaining steps will be similar on your computer, although you won’t be able to make any changes to the trip or use any of the ride’s safety or fare-sharing features.

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   Tap the Where to box. You’ll find it at the top (Android) or bottom (iPhone) of the map.

   • If you want to schedule the ride for a different time, tap the icon of a car with a clock to the right of the «Where to?» box (Android) or use the drop-down menu (iPhone) first to select a date and time.

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   Enter your destination. You have a few different options:

   • Type a location name or specific address into the «Where to?» field, then tap the correct result when it appears.
   • If you prefer to select the location from a map, tap Set location on map, drag the map until the pushpin is directly over your destination, and then tap Confirm destination or Done.
   • If you need to stop somewhere on the way to your final destination, tap the + to the right of the «Where to?» box, and then follow the on-screen instructions to enter additional locations.

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   Select a vehicle type. Swipe up on the screen to scroll through vehicle options and prices.^[2]
   The options vary by area and availability. Some of the options you may find:^[3]
   

   • UberX sends a standard car to your location with seating for up to 4 people. This is the most common service in most Uber operating areas.
   • UberTaxi (or Uber-Cab in some locations) sends a licensed, locally-operated taxicab to your location.^[4]
     
   • Comfort assures that you’ll get a newer-model car with more legroom. This option also can carry up to 4 passengers.
   • UberXL is best for when you need a larger vehicle (typically a van) with enough space for up to 6 passengers.
   • UberPool is a ride-sharing option that lets you share rides with strangers for a lower cost. If you choose this option you’ll be asked to choose how many seats in the vehicle you’d like to reserve (the maximum is 2).
   • Black is a premium option for when you need a luxury town car with a professional driver.
   • Black SUV is just like Black, except you can bring up to 5 other people on your journey.
   • Select offers room for up to 4 passengers in a high-end car.
   • UberAssist offers special assistance from drivers who are certified to aid passengers with limited physical mobility. Up to 4 people can ride in an Assist vehicle.
   • WAV sends a wheelchair-accessible vehicle to your location with enough space for 4 passengers.
   • Uber Pet vehicles allow your pets to ride along with you.
   • UberX Car Seat or Black Car Seat ensures that the car comes equipped with car seats for children.
   • UberSKI assures you’ll have space for your winter sporting gear.

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   Review the fare. Selecting a vehicle type will also display the total fare for the ride, although some cities only display an estimation.^[5]
   

   • If you’re traveling with another person and want to split the fare evenly, see How to Split an Uber Fare.
   • Your fare includes the base rate, mileage, booking fee, toll costs (if any), and surge pricing (if applicable).

   EXPERT TIP

   

   Christopher Batchelor

   Former Uber Driver

   Christopher Batchelor has been driving for Lyft since July 2017 and Uber since August 2017. He has made more than 3300 combined rides as a driver for these ride-sharing services.

   

   Christopher Batchelor
   Former Uber Driver

   Did You Know? When a lot of people are getting rides from the same area, there will usually be a surge in price. If that happens, you may be able to get a better price if you wait a little before requesting a ride. Drivers tend to congregate in an area with high demand, which will eventually lower the surge.

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   Tap Choose UberX or Request UberX. If you chose a different service than UberX (e.g., uberPOOL), the button will reflect that service instead.

   • Depending on the vehicle or service type, you may see an option that says Next instead. Tap that to continue, and then select any additional options.
   • If you want to change your payment method, tap the currently-selected payment option to do so.

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   Set your pickup location and tap Confirm Pickup. Uber will attempt to pinpoint your location based on your GPS, but double-check it first to make sure it’s accurate. Drag the map to move the pin and set a different pickup location if you’d like. If you are not prompted to confirm your pickup location, tap Confirm (vehicle type) to confirm the ride.

   • When a driver accepts your request, you’ll see their estimated time of arrival and current location on the screen. You’ll also see their name, photo, vehicle make, color and license plate number.
   • If there was no car available, try again in a few minutes, as a driver may have dropped their passengers off and become available.
   • You can cancel your trip without penalty if you do so before a driver accepts the ride. If you cancel after a driver has accepted, you may be charged a cancellation fee to compensate for your driver’s time. To cancel, tap the bar at the bottom of the screen, tap Cancel or Cancel Trip, and then select Yes, Cancel to confirm.^[6]
     

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   Wait at the pickup location for the ride. Do not go back in if the Uber is coming, and don’t walk to an alternate location as your driver will not know where you are.

   • The Uber app will provide you with a filtered phone number of your driver. You can use this to contact the driver if you have any special considerations.

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   Confirm the Uber is the correct one before getting in the vehicle. When the driver arrives, refer to your app to confirm the Uber’s make/model, color, and license plate number. Ask the driver for their first time OR ask them to tell you your own first name. Never hop in a vehicle that does not match the information you see on your screen.

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    Complete your trip. Once you arrive at the destination, your default payment method will be charged the total amount of your fare.

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    Rate your driver. Drivers with an average rating of 4.6 stars or lower risk losing their jobs with Uber.^[7]
    Because any rating below 5 stars negatively impacts your driver’s total rating, it is customary, but not required, to rate your driver 5 stars unless their behavior is unsafe or unacceptable.

    • Your driver will also be prompted to rate you as a passenger. If your ratings go below a certain threshold, your account may be terminated.
    • You’ll also have the option to tip your driver. Drivers keep 100% of their tips.
    • If you have a serious problem with your driver, you can file a complaint on your iPhone or Android.

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• To view your past and pending trips, tap the menu at the top-left corner of the Uber app and select Your Trips.

• When you choose UberPOOL as your ride-type, it may take significantly longer to pick you up and/or get you to your destination. The driver may have to pick up other passengers before or after retrieving you.

• When you take UberTAXI, your fare includes a 20% tip. If you’re riding in an UberX, UberBlack, or UberSUV vehicle, you will be given a chance to include a tip after rating your driver, or you can hand your driver a cash tip.

Show More Tips

• Exercise caution when using Uber, or any type of ridesharing, because you are agreeing to accept a ride from a stranger you don’t know. If you are uncomfortable with this idea, you may wish to find an alternative means of travel.

• If you don’t feel comfortable riding with the person, don’t get in the car. If you feel unsafe on the trip, ask the driver to let you out of the vehicle in a safe area.

• Ensure the driver is the real Uber driver. There have been instances where people (especially women) have been kidnapped by a fake Uber Driver.

Did this summary help you?

1. 

   1

   Open the Uber app on your phone or tablet. Look for the black-and-white icon that says «Uber» on your home screen (iPhone/iPad) or in your app drawer (Android).

   • If you haven’t yet downloaded the app, you can do so now for free from the App Store (iPhone/iPad) or Play Store (Android).
   • If you’re using a computer, you can sign up for Uber by visiting https://www.uber.com/. Just click the Sign up link at the top-right corner of the page, click Sign up to ride, and then follow the on-screen instructions.

2. 

   2

   Enter your mobile phone number and tap the arrow. Uber will send you an SMS message containing a verification code.

   • If you’d prefer to sign up using your Facebook or Google account, tap Or connect using a social account at the bottom instead, sign in, and then follow the on-screen instructions.

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3. 

   3

   Enter the confirmation code. Once your phone number is confirmed, you’ll be able to continue setting up your account.^[1]
   

   • If you’ve already signed in to Uber using this account, you’ll now be signed in and ready to use the app.

4. 

   4

   Enter your email address. You’ll need to enter a valid email address to create an account and receive Uber receipts. Tap the arrow after entering your address to continue.

5. 

   5

   Create a password. Your password should be at least 8 characters long. Once the password is accepted, tap the arrow to continue.

6. 

   6

   Enter your name. Your first name will be provided to drivers when they head to pick you up so that they can confirm they have the right person. Your last name will remain private. Enter both into the provided blanks and tap the arrow.

7. 

   7

   Review the Terms of Use and Privacy Policy. Links to both documents appear on this screen. Signing up for Uber confirms that you agree with the terms presented in both documents. Tap the arrow after reading these documents to confirm that you agree.

8. 

   8

   Select a payment method. Credit/debit cards are accepted worldwide. If you have an Uber gift card, you can select that option to apply its value to your account. PayPal, Venmo, and various other digital wallet options are available in some locations.

   • You can tap Skip at the top-right corner if you want to enter this info later.

9. 

   9

   Enter your payment details and tap the arrow. If you’re signing up with a card, enter the requested details from the card. If you’re signing up with PayPal, Venmo, or another option, follow the on-screen instructions to confirm your details now. Once you’re finished, you can book your first ride.

   • See How to Change Your Uber Payment Details to learn how to edit your payment methods in the future.
   • You can access all of your Uber settings, including your payment information, by tapping the menu at the top-left corner of the app.

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1. 

   1

   Open the Uber app on your phone or tablet. It’s the black icon on your home screen (iPhone/iPad) or in your app drawer (Android) that says «Uber» in white letters. Uber will open up to a map displaying your current location.

   • If you don’t have a mobile phone or tablet, you can book rides with your computer. Navigate here and log in with your account. The remaining steps will be similar on your computer, although you won’t be able to make any changes to the trip or use any of the ride’s safety or fare-sharing features.

2. 

   2

   Tap the Where to box. You’ll find it at the top (Android) or bottom (iPhone) of the map.

   • If you want to schedule the ride for a different time, tap the icon of a car with a clock to the right of the «Where to?» box (Android) or use the drop-down menu (iPhone) first to select a date and time.

3. 

   3

   Enter your destination. You have a few different options:

   • Type a location name or specific address into the «Where to?» field, then tap the correct result when it appears.
   • If you prefer to select the location from a map, tap Set location on map, drag the map until the pushpin is directly over your destination, and then tap Confirm destination or Done.
   • If you need to stop somewhere on the way to your final destination, tap the + to the right of the «Where to?» box, and then follow the on-screen instructions to enter additional locations.

4. 

   4

   Select a vehicle type. Swipe up on the screen to scroll through vehicle options and prices.^[2]
   The options vary by area and availability. Some of the options you may find:^[3]
   

   • UberX sends a standard car to your location with seating for up to 4 people. This is the most common service in most Uber operating areas.
   • UberTaxi (or Uber-Cab in some locations) sends a licensed, locally-operated taxicab to your location.^[4]
     
   • Comfort assures that you’ll get a newer-model car with more legroom. This option also can carry up to 4 passengers.
   • UberXL is best for when you need a larger vehicle (typically a van) with enough space for up to 6 passengers.
   • UberPool is a ride-sharing option that lets you share rides with strangers for a lower cost. If you choose this option you’ll be asked to choose how many seats in the vehicle you’d like to reserve (the maximum is 2).
   • Black is a premium option for when you need a luxury town car with a professional driver.
   • Black SUV is just like Black, except you can bring up to 5 other people on your journey.
   • Select offers room for up to 4 passengers in a high-end car.
   • UberAssist offers special assistance from drivers who are certified to aid passengers with limited physical mobility. Up to 4 people can ride in an Assist vehicle.
   • WAV sends a wheelchair-accessible vehicle to your location with enough space for 4 passengers.
   • Uber Pet vehicles allow your pets to ride along with you.
   • UberX Car Seat or Black Car Seat ensures that the car comes equipped with car seats for children.
   • UberSKI assures you’ll have space for your winter sporting gear.

5. 

   5

   Review the fare. Selecting a vehicle type will also display the total fare for the ride, although some cities only display an estimation.^[5]
   

   • If you’re traveling with another person and want to split the fare evenly, see How to Split an Uber Fare.
   • Your fare includes the base rate, mileage, booking fee, toll costs (if any), and surge pricing (if applicable).

   EXPERT TIP

   

   Christopher Batchelor

   Former Uber Driver

   Christopher Batchelor has been driving for Lyft since July 2017 and Uber since August 2017. He has made more than 3300 combined rides as a driver for these ride-sharing services.

   

   Christopher Batchelor
   Former Uber Driver

   Did You Know? When a lot of people are getting rides from the same area, there will usually be a surge in price. If that happens, you may be able to get a better price if you wait a little before requesting a ride. Drivers tend to congregate in an area with high demand, which will eventually lower the surge.

6. 

   6

   Tap Choose UberX or Request UberX. If you chose a different service than UberX (e.g., uberPOOL), the button will reflect that service instead.

   • Depending on the vehicle or service type, you may see an option that says Next instead. Tap that to continue, and then select any additional options.
   • If you want to change your payment method, tap the currently-selected payment option to do so.

7. 

   7

   Set your pickup location and tap Confirm Pickup. Uber will attempt to pinpoint your location based on your GPS, but double-check it first to make sure it’s accurate. Drag the map to move the pin and set a different pickup location if you’d like. If you are not prompted to confirm your pickup location, tap Confirm (vehicle type) to confirm the ride.

   • When a driver accepts your request, you’ll see their estimated time of arrival and current location on the screen. You’ll also see their name, photo, vehicle make, color and license plate number.
   • If there was no car available, try again in a few minutes, as a driver may have dropped their passengers off and become available.
   • You can cancel your trip without penalty if you do so before a driver accepts the ride. If you cancel after a driver has accepted, you may be charged a cancellation fee to compensate for your driver’s time. To cancel, tap the bar at the bottom of the screen, tap Cancel or Cancel Trip, and then select Yes, Cancel to confirm.^[6]
     

8. 

   8

   Wait at the pickup location for the ride. Do not go back in if the Uber is coming, and don’t walk to an alternate location as your driver will not know where you are.

   • The Uber app will provide you with a filtered phone number of your driver. You can use this to contact the driver if you have any special considerations.

9. 

   9

   Confirm the Uber is the correct one before getting in the vehicle. When the driver arrives, refer to your app to confirm the Uber’s make/model, color, and license plate number. Ask the driver for their first time OR ask them to tell you your own first name. Never hop in a vehicle that does not match the information you see on your screen.

10. 

    10

    Complete your trip. Once you arrive at the destination, your default payment method will be charged the total amount of your fare.

11. 

    11

    Rate your driver. Drivers with an average rating of 4.6 stars or lower risk losing their jobs with Uber.^[7]
    Because any rating below 5 stars negatively impacts your driver’s total rating, it is customary, but not required, to rate your driver 5 stars unless their behavior is unsafe or unacceptable.

    • Your driver will also be prompted to rate you as a passenger. If your ratings go below a certain threshold, your account may be terminated.
    • You’ll also have the option to tip your driver. Drivers keep 100% of their tips.
    • If you have a serious problem with your driver, you can file a complaint on your iPhone or Android.

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• To view your past and pending trips, tap the menu at the top-left corner of the Uber app and select Your Trips.

• When you choose UberPOOL as your ride-type, it may take significantly longer to pick you up and/or get you to your destination. The driver may have to pick up other passengers before or after retrieving you.

• When you take UberTAXI, your fare includes a 20% tip. If you’re riding in an UberX, UberBlack, or UberSUV vehicle, you will be given a chance to include a tip after rating your driver, or you can hand your driver a cash tip.

Show More Tips

• Exercise caution when using Uber, or any type of ridesharing, because you are agreeing to accept a ride from a stranger you don’t know. If you are uncomfortable with this idea, you may wish to find an alternative means of travel.

• If you don’t feel comfortable riding with the person, don’t get in the car. If you feel unsafe on the trip, ask the driver to let you out of the vehicle in a safe area.

• Ensure the driver is the real Uber driver. There have been instances where people (especially women) have been kidnapped by a fake Uber Driver.

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